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#5729094 - 05/30/12 05:25 PM Heritage shipping/service
drewincanada Offline
I was posting here when you were in diapers.


Registered: 06/19/07
Posts: 3602
Loc: Toronto, Ontario
I've moaned about HA before. The payment methods (wire payment for big orders, no VISA or Paypal) are draconian, but it's not the end of the world to do a wire transfer. In fact, with my current order, they received the wire transfer the same day I sent it.

My biggest issue is that they never keep my shipping instructions on file, despite my having filled out the shipping instruction form multiple times, and every time checking the "keep on file" box. I also always write on the form that I want them to bill the shipping and customs fees to my corporate Fedex account, and to also keep this info on file for all future purchases.

I called HA customer service after the most recent auction and, miracle of miracles, they did have the shipping instructions on file.

But they had no record of my Fedex shipping instructions or my account number.

I emailed my corporate Fedex info to the customer service person, asking her to add it to my file and to use it for all future purchases, including the current one.

She wrote back immediately: "Done!"

That was on May 16th. Then I went on holiday.

Today I called to see why my package still hadn't shipped yet. Surprise, surprise: my Fedex shipping info wasn't in my file. The person who took the Fedex info from me on May 16th said that she wasn't sure if she should add my company name to my HA account info, so instead she didn't do anything at all. Didn't call me or email me to ask me about it. Didn't add the Fedex info to my file. Didn't arrange to ship my package. Just. Did. Nothing.

But today she said she'd take care of everything "right away", find out where my package was, and get back to me "today" with info on when it would ship.

It's now end of day, and nada.

C'mon HA. This is really basic stuff! Why do you insist on making it so frickin' difficult!? You've got my money, you've got my shipping address, you've got my Fedex account info. Just ship it!

I'm willing to bet that after the next auction, I'll be going through the same *spoon* all over again.

EOW (end of whinge)
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A sampling of my OA: http://cafurl.com?i=17043

Top wants:
Gene Colan silver and bronze age OA - DD, Iron Man, Dr. Strange, and especially Howard the Duck

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#5729108 - 05/30/12 05:30 PM Re: Heritage shipping/service [Re: drewincanada]
sborock Offline
TOTAL NEWBIE


Registered: 05/30/02
Posts: 7749
Loc: Franklin's Tower
Please email me at: steveb@ha.com
I will talk to the "powers that be" and, hopefully, get this taken care of for you once and for all.
I will be at the Philly show this weekend, so it might be best to email me on Monday.
-Steve
_________________________



Ain't nobody messin' with you but you
Your friends are getting most concerned
Loose with the truth baby, it's your fire
Baby, I hope you don't get burned
-R. Hunter


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#5729123 - 05/30/12 05:33 PM Re: Heritage shipping/service [Re: sborock]
drewincanada Offline
I was posting here when you were in diapers.


Registered: 06/19/07
Posts: 3602
Loc: Toronto, Ontario
Thanks, Steve. Will do. I shouldn't have to bug you with something like this (that's why you HAVE a Client Service team), but I do appreciate your offer of help. \(thumbs u
_________________________
A sampling of my OA: http://cafurl.com?i=17043

Top wants:
Gene Colan silver and bronze age OA - DD, Iron Man, Dr. Strange, and especially Howard the Duck

Top
#5729156 - 05/30/12 05:43 PM Re: Heritage shipping/service [Re: drewincanada]
sufunk Offline

It used to at least change but now its just stuck on TOTAL NEWBIE forever.

TOTAL NEWBIE


Registered: 11/10/10
Posts: 12691
Loc: Davie, Florida
I gotta say that i dont buy nearly as much from HA as most. For whatever reason, the books i go after just go for more with the BP than i can get them other places most of the time.

However, having someone that actually posts here and is willing to help out when theres an issue like this or a complete m o ron that cant figure out the live bidding ( ) is pretty freaking awesome!
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#5729181 - 05/30/12 05:52 PM Re: Heritage shipping/service [Re: sufunk]
comicdonna Offline

This is what my dog thinks of your post.

TOTAL NEWBIE


Registered: 01/07/05
Posts: 25211
Loc: The Green Mountain state!
 Originally Posted By: sufunk
However, having someone that actually posts here and is willing to help out when theres an issue like this or a complete m o ron that cant figure out the live bidding ( )
I will try not to pick on you about this in the future.

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#5729184 - 05/30/12 05:53 PM Re: Heritage shipping/service [Re: drewincanada]
sborock Offline
TOTAL NEWBIE


Registered: 05/30/02
Posts: 7749
Loc: Franklin's Tower
 Originally Posted By: drewincanada
Thanks, Steve. Will do. I shouldn't have to bug you with something like this (that's why you HAVE a Client Service team), but I do appreciate your offer of help. \(thumbs u


Never a bother. HA is a big company and sometimes things go wrong. Glad to help! \(thumbs u
_________________________



Ain't nobody messin' with you but you
Your friends are getting most concerned
Loose with the truth baby, it's your fire
Baby, I hope you don't get burned
-R. Hunter


Top
#5729195 - 05/30/12 05:58 PM Re: Heritage shipping/service [Re: sborock]
drewincanada Offline
I was posting here when you were in diapers.


Registered: 06/19/07
Posts: 3602
Loc: Toronto, Ontario
I've had my share of the "go wrongs". It's someone else's turn. lol
_________________________
A sampling of my OA: http://cafurl.com?i=17043

Top wants:
Gene Colan silver and bronze age OA - DD, Iron Man, Dr. Strange, and especially Howard the Duck

Top
#5729199 - 05/30/12 05:58 PM Re: Heritage shipping/service [Re: comicdonna]
sufunk Offline

It used to at least change but now its just stuck on TOTAL NEWBIE forever.

TOTAL NEWBIE


Registered: 11/10/10
Posts: 12691
Loc: Davie, Florida
 Originally Posted By: comicdonna
 Originally Posted By: sufunk
However, having someone that actually posts here and is willing to help out when theres an issue like this or a complete m o ron that cant figure out the live bidding ( )
I will try not to pick on you about this in the future.


I'm embarrassed to say that even with SB's help, i still screwed it up!

For Dougs auction, i might have to fly Steve out here and have him sleep on my couch and hold my hand during the auction to make sure i dont screw it up again!
_________________________
134 Avengers Pedigrees down!
Any Avengers Pedigrees for sale? Please PM me!
Avengers Pedigree gallery



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#5729214 - 05/30/12 06:03 PM Re: Heritage shipping/service [Re: sufunk]
Revat Offline
Pedigreed


Registered: 03/19/12
Posts: 5438
 Originally Posted By: sufunk
 Originally Posted By: comicdonna
 Originally Posted By: sufunk
However, having someone that actually posts here and is willing to help out when theres an issue like this or a complete m o ron that cant figure out the live bidding ( )
I will try not to pick on you about this in the future.


I'm embarrassed to say that even with SB's help, i still screwed it up!

For Dougs auction, i might have to fly Steve out here and have him sleep on my couch and hold my hand during the auction to make sure i dont screw it up again!


Get your teenage daughter to help you, they can help you figure out how to incrementally spend more and more of your money.

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#5729247 - 05/30/12 06:11 PM Re: Heritage shipping/service [Re: Revat]
sufunk Offline

It used to at least change but now its just stuck on TOTAL NEWBIE forever.

TOTAL NEWBIE


Registered: 11/10/10
Posts: 12691
Loc: Davie, Florida
 Originally Posted By: Revat
 Originally Posted By: sufunk
 Originally Posted By: comicdonna
 Originally Posted By: sufunk
However, having someone that actually posts here and is willing to help out when theres an issue like this or a complete m o ron that cant figure out the live bidding ( )
I will try not to pick on you about this in the future.


I'm embarrassed to say that even with SB's help, i still screwed it up!

For Dougs auction, i might have to fly Steve out here and have him sleep on my couch and hold my hand during the auction to make sure i dont screw it up again!


Get your teenage daughter to help you, they can help you figure out how to incrementally spend more and more of your money.


She's only 9 3/4, so shes not quite there yet but still better than me

Believe me, i cannot wait for here to get a little bit older so she can do all theses things for me!!!
_________________________
134 Avengers Pedigrees down!
Any Avengers Pedigrees for sale? Please PM me!
Avengers Pedigree gallery



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