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The comic must be submitted with the outer holder intact or at least present on the outside of the comic to be considered eligible for the reholder service. The case and comic will be inspected for damage, but the book will not be reconsidered for grading unless damage has occurred. (for example, if the book is dropped and the case shatters in one corner it is possible that the corner of the book could have suffered damage, so that is what is checked for) If this is the case we would contact you.
If you remove the comic from the outer holder and only send it in the inner well, then it will be resubmitted for regrading.
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